We accept various payment methods, including major credit cards and secure online payment platforms. Rest assured that your payment information is protected through encryption and secure processing.

At STEP•WIZE, we are committed to providing our clients with exceptional experiences through our events, products, and services. In line with this commitment, we have established the following No Refund Policy:

1. General Policy: All purchases made for STEP•WIZE events, products, or services are final. We do not offer refunds or exchanges after a purchase has been made. This policy is applicable to all types of transactions including, but not limited to, tickets to events, merchandise, and service fees.

2. Event Tickets: Once purchased, tickets to events organized or hosted by STEP•WIZE cannot be refunded. This policy is applicable regardless of the nature or reason for the inability to attend the event, including personal circumstances, changes in travel plans, health issues, or unforeseen conflicts.

3. Products and Merchandise: All sales of products and merchandise by STEP•WIZE are final. We do not accept returns, exchanges, or offer refunds for any products purchased, unless the item is defective upon receipt.

4. Services: Payments for services provided by STEP•WIZE, including consultation, planning, and management services, are non-refundable. This policy applies regardless of the stage of completion of the service.

5. Event Cancellation or Changes: In the rare event of cancellation or significant changes to an event (such as date or venue changes), STEP•WIZE may, at its discretion, offer refunds, credits, or alternative arrangements. This is not guaranteed and will be communicated explicitly for each individual event.

6. Exceptional Circumstances: All requests for refunds due to exceptional circumstances, such as serious illness or force majeure events, will be considered on a case-by-case basis. However, there is no guarantee of a refund, and decisions are at the sole discretion of STEP•WIZE management.

7. Contact Information: For any questions or concerns regarding this policy or specific transactions, please contact us at contact@step-wize.com

By making a purchase with STEP•WIZE, you acknowledge that you have read and understand this No Refund Policy. We appreciate your support and look forward to providing you with an unparalleled experience.

Effective Date: 1st January 2022

Please note, it is essential to ensure that this policy complies with all relevant consumer protection laws and regulations in your jurisdiction.

Once your ticket purchase is confirmed, you will receive an email with your digital ticket or ticket confirmation. You can either print your ticket or show the digital version on your smartphone at the event entrance.

We strive to provide accurate and up-to-date event information. However, event details, including dates, times, and venues, are subject to change. It’s always a good idea to check the event’s official website or contact the organizers for the latest updates.

Seating arrangements and sections at events are usually determined by the event organizers. While we cannot guarantee specific seating requests, some events may offer options for preferred seating or VIP sections.

If you have any other questions or need further assistance, feel free to get in touch with us. We’re here to make your event experience smooth and enjoyable.